# Manager, Financial Planning & Analysis – Payments & Customer Service at Spotify

- Company: Spotify
- What the company does: Spotify is a digital music service that gives you access to millions of songs. Backed by Accel, Kleiner Perkins and Norwest.
- Company website: http://www.spotify.com
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: Hybrid
- Pay: $118K to $168K base salary per year (USD)
- Posted: 2026-07-15
- Apply by: 2026-10-12
- Apply: https://jobs.lever.co/spotify/1d7db6ea-59dd-4ebb-86c5-f0f12ee2db92
- Page: https://www.1752.vc/careers/jobs/spotify-manager-financial-planning-and-analysis-payments-and-customer-service/

## About the role

Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems.

## What they're looking for

- Deal-Oriented: You can structure and evaluate commercial agreements, pressure-test pricing and incentive terms, and clearly articulate trade-offs to senior stakeholders
- Clear Communicator & Influencer: You have a sharp eye for detail and the ability to influence senior stakeholders across Finance and the business through clear, data-driven narratives and investment cases
- Operational Mindset: You are comfortable navigating ambiguity and building processes from scratch in a fast-paced, flat organisational structure

Tags: Financial Planning and Analysis