# Clinical Care Navigator, Outbound (Saturday-Wednesday 9am-5pm ET) at Spring Health

- Company: Spring Health
- What the company does: Eliminating barriers to mental healthcare. Clinically-proven technology with world-class providers to deliver precisely what your employees need.
- Company website: https://www.springhealth.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://job-boards.greenhouse.io/springhealth66/jobs/4730471005
- Page: https://www.1752.vc/careers/jobs/spring-health-clinical-care-navigator-outbound-saturday-wednesday-9am-5pm-et/

## About the role

The target base hourly range for this position is $33.85 - $38.93 , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location , internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

## What they're looking for

- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
- Use effective written skills to complete professional documentation and to interact with members and providers through email
- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care

Tags: Care Navigation