# Senior AI Care Operations Manager at Spring Health

- Company: Spring Health
- What the company does: Eliminating barriers to mental healthcare. Clinically-proven technology with world-class providers to deliver precisely what your employees need.
- Company website: https://www.springhealth.com
- Type: Startups (AI role)
- Level: Senior
- Location: New York (Hybrid)
- Work setup: Hybrid
- Pay: $97K to $124K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/springhealth66/jobs/4730963005
- Page: https://www.1752.vc/careers/jobs/spring-health-senior-ai-care-operations-manager/

## About the role

The target base salary range for this position is $97,000 - $124,476 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

## What they're looking for

- Build, test, launch, and continuously improve AI-powered support workflows that resolve member and provider needs accurately, safely, and efficiently
- Translate support policies, processes, and real-world scenarios into clear decision logic and reliable automated experiences
- Monitor AI performance and investigate incorrect answers, failed resolutions, routing problems, unnecessary escalations, and information gaps
- Own the investigation of suspected AI issues submitted by Care Support and cross-functional partners, from problem reproduction and root-cause analysis through resolution and follow-up
- Distinguish between AI, knowledge, process, product, and platform issues, implement fixes within AI Operations and route other issues to the appropriate owner with a clear problem definition
- Analyze support conversations to identify recurring member and provider friction, emerging trends, knowledge gaps, and opportunities to reduce avoidable support demand

Tags: Operations