# Senior Director, Provider Experience Operations at Spring Health

- Company: Spring Health
- What the company does: Eliminating barriers to mental healthcare. Clinically-proven technology with world-class providers to deliver precisely what your employees need.
- Company website: https://www.springhealth.com
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://job-boards.greenhouse.io/springhealth66/jobs/4738690005
- Page: https://www.1752.vc/careers/jobs/spring-health-senior-director-provider-experience-operations/

## About the role

The target base salary range for this position is $187,400 - $224,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

## What they're looking for

- Define and drive the provider experience strategy across Spring Health and Alma, with a focus on helping providers build thriving, sustainable practices within our networks
- Identify the moments that matter most across the provider journey and remove friction that impacts satisfaction, engagement, retention, and performance
- Serve as a strong voice of the provider, using data, feedback, and frontline insights to influence company priorities, policies, products, and workflows
- Build mechanisms to understand provider sentiment and translate insights into clear priorities and measurable improvements
- Lead provider support operations, improving the speed, quality, and effectiveness of how we resolve provider needs while expanding self-service and AI-enabled support
- Own provider enablement and change management, ensuring providers can successfully adopt new products, workflows, tools, and policies

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/spring-health-senior-director-provider-experience-operations/