# Manager, Customer Success, Strategic at Sprout Social

- Company: Sprout Social
- What the company does: Maximize your social ROI with Sprout Social, trusted by 30k+ brands. Power everything from publishing and engagement to analytics and influencer marketing. Try 30 days free. Backed by NEA.
- Company website: https://sproutsocial.com/
- Type: Startups
- Level: Senior
- Location: Remote US
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://sproutsocial.com/careers/open-positions/8174376/?gh_jid=8174376
- Page: https://www.1752.vc/careers/jobs/sprout-social-manager-customer-success-strategic/

## About the role

As Manager, Customer Success, Strategic, you will lead a team of tenured Strategic Customer Success Managers overseeing a high value book of business. Your focus is bringing segment strategy to life with operational rigor, ensuring repeatable team execution, and driving retention and portfolio growth.

## What they're looking for

- Customer Success Experience: 6+ years in Customer Success or account management, with direct experience owning a strategic or enterprise book of business
- People Leadership: 1+ years of experience leading client-facing teams, with a track record of coaching, performance management, and developing high-tenured individual contributors serving matrixed enterprise clients
- Commercial & Operational Track Record: Proven success driving retention and growth targets, paired with strong business acumen across renewals, negotiations, process refinement, and project management
- Risk & Influence Skills: Exceptional communication and negotiation skills, with the ability to influence key stakeholders and maintain sound judgment under pressure
- Generative AI Proficiency: Hands-on experience applying generative AI tools (e.g., for research, account prep, communication) to optimize personal and team productivity
- Travel: Ability to travel for customer on-sites within the U.S. 4+ times per year

Tags: Customer Success