# Manager, Customer Support at Sprout Social

- Company: Sprout Social
- What the company does: Maximize your social ROI with Sprout Social, trusted by 30k+ brands. Power everything from publishing and engagement to analytics and influencer marketing. Try 30 days free. Backed by NEA.
- Company website: https://sproutsocial.com/
- Type: Startups
- Level: Senior
- Location: Remote US
- Work setup: Remote
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://sproutsocial.com/careers/open-positions/8259272/?gh_jid=8259272&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/sprout-social-manager-customer-support/

## About the role

We are looking for a leader with demonstrated experience scaling diverse teams in a fast-paced, high-volume SaaS environment. You will be responsible for operational strategy, multichannel support (chat, email, phone), and coaching your team to success. Crucially, you bring proven project management experience, allowing you to effectively remove blockers and ensure your team has exactly what they need to succeed. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years in a high volume, real time Customer Support role in SaaS or B2C Technical Support
- 1+ years experience leading distributed, dynamic, multi-channel teams and driving performance results through deep KPI understanding
- Demonstrated project management experience, with a track record of driving operational improvements, securing resources, and effectively removing blockers for your team

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/sprout-social-manager-customer-support/