# Customer Support Engineer at Starburst

- Company: Starburst
- What the company does: Query across sources with data federation, Trino, and Apache Iceberg, while limiting the need to copy data. Backed by Index and a16z.
- Company website: http://starburstdata.com/
- Type: Startups
- Level: Mid level
- Location: US, West
- Work setup: On-site
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://job-boards.greenhouse.io/starburst/jobs/5455394008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/starburst-customer-support-engineer/

## About the role

As a Starburst Data Customer Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
- Big Data (Hadoop, Data Lakes, Spark)

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/starburst-customer-support-engineer/