# VP, Professional Services at Starburst

- Company: Starburst
- What the company does: Backed by Index and a16z.
- Company website: http://starburstdata.com/
- Type: Startups
- Level: Principal and up
- Location: Boston, MA
- Work setup: On-site
- Posted: 2026-08-06
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/starburst/jobs/5375098008
- Page: https://www.1752.vc/careers/jobs/starburst-vp-professional-services/

## About the role

We are looking for a VP of Professional Services to lead and scale the organization responsible for the following technical phases of the customer journey: onboarding, adoption, utilization, and renewals. This is a critical leadership role that owns the customer journey from "signed" to "renewed and growing," and directly influences Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and overall customer lifetime value.

## What they're looking for

- 8+ years of experience in Customer Success, Postsales, or related revenue leadership roles, with at least 3-5 years managing managers or scaling a multi-function postsales org
- Experience in enterprise infrastructure, data platform, or developer-tooling software (data warehousing, data lakes, databases, analytics, or similar technical categories strongly preferred)
- Track record of owning and improving GRR/NRR and renewal outcomes in a B2B SaaS or enterprise software environment
- Experience building a postsales function from a still-scaling stage (not just running an already-mature machine) — including defining segmentation, health scoring, and coverage models
- Strong cross-functional collaboration skills, particularly with Sales, Product, and Engineering leadership
- Executive presence and experience serving as an escalation point for strategic enterprise accounts

Tags: Professional Services