# Technical Support Engineer at Startree

- Company: Startree
- What the company does: A managed real-time analytics platform designed for OLAP at massive speed and scale, built on top of Apache Pinot. Backed by CRV and Sapphire.
- Company website: https://startree.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: US (Remote)
- Work setup: Remote
- Posted: 2026-07-28
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/startree/jobs/6127313004
- Page: https://www.1752.vc/careers/jobs/startree-technical-support-engineer/

## About the role

Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.

## What they're looking for

- Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers
- Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases
- Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement
- Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap
- Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness
- Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness

Tags: Tech Support