# Help Desk Specialist at Steno

- Company: Steno
- What the company does: Help Desk Specialist, IT Full-Time, Remote / Hourly, Non-Exempt Steno is growing! We're looking for a Helpdesk Specialist to join our winning team, which is revolutionizing the litigation support industry every single day. Backed by Human Ventures.
- Company website: https://steno.com
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Pay: $27 to $36/hr (USD)
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://ats.rippling.com/steno-careers-page/jobs/0e7136ce-d4af-4be2-9f38-13c5bb375722
- Page: https://www.1752.vc/careers/jobs/steno-help-desk-specialist/

## What they're looking for

- Serve as the primary Tier 1 point of contact for end-user IT support, managing ticket intake, triage, and resolution through the Foqal ticketing system
- Troubleshoot methodically — reproducing issues, consulting Guru documentation and prior tickets, and applying structured first-line diagnostics before escalating
- Resolve software support requests including application troubleshooting, access issues, and basic configuration, plus provide Zoom Phone setup, configuration, and support
- Escalate unresolved issues to Tier 2 IT Analysts with thorough documentation and context, following established escalation workflows
- Manage end-to-end computer and accessory deployment for new hires and existing staff, coordinating with vendors and tracking fulfillment status
- Stage and deploy standard new-hire software licenses per the New Hire Deployment Worksheet and Technical Deployment Matrix, escalating non-standard provisioning to Tier 2

Tags: Operations