# Lead, Provider Ops Insights & Analytics at Steno

- Company: Steno
- What the company does: Lead, Provider Ops Insights & Analytics Remote | Full-Time, Salary, Exempt | Includes Benefits, PTO, Flexible Schedule, Equity About the Role Provider Operations keeps Steno's nationwide network of court reporters running — coverage, quality, retention, and... Backed by Human Ventures.
- Company website: https://steno.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $125K to $155K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://ats.rippling.com/steno-careers-page/jobs/e5b5998e-a36a-453c-9d39-7ff1210c4b37
- Page: https://www.1752.vc/careers/jobs/steno-lead-provider-ops-insights-and-analytics/

## What they're looking for

- Build and own the reporting and analysis backbone for Provider Operations — spanning the provider funnel (sourcing, onboarding, activation), coverage and fill rate, quality and tiering, retention, and rate strategy
- Partner day-to-day with our Provider Operations pillars and leadership to understand how the business actually runs, and translate that context into analysis the team can use
- Own dashboards and recurring reporting that make the health of the provider network visible — where it's working, where it's leaking, and why
- Build and refine a reporter quality and tiering framework that connects performance data to sourcing, retention, and incentive decisions
- Develop coverage and fill rate forecasting that flags risk by market before it becomes a miss
- Analyze retention and rate strategy — what keeps reporters engaged versus what drives attrition

Tags: Operations