# Operations Coordinator, Litigation Support at Steno

- Company: Steno
- What the company does: Operations Coordinator, Litigation Support / Remote Competitive Compensation +Premium Medical, Dental & Vision Coverage Why You Should Choose Steno At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court... Backed by Human Ventures.
- Company website: https://steno.com
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-08-18
- Apply by: 2026-10-14
- Apply: https://ats.rippling.com/steno-careers-page/jobs/b298f56e-f883-4e9f-a2cd-7d7d6e877910
- Page: https://www.1752.vc/careers/jobs/steno-operations-coordinator-litigation-support/

## About the role

You'll crush this role if you have operational experience in litigation or legal support and you've demonstrated the ability to manage high-volume, deadline-driven workflows with precision. You're comfortable reading and interpreting common legal documents (subpoenas, court filings, notices, correspondence), and you're detail-oriented and organized enough to juggle multiple requests at once. Prior experience in legal support, paralegal work, customer service, or operations coordination rounds out your background .

## What they're looking for

- Own the process from start to finish - triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs
- Thrive in a high-volume, fast-paced environment - juggle multiple tickets and priorities without missing a beat, and adapt quickly as needs shift
- Keep client orders on track - manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status
- Be the problem-solver - resolve issues cross-functionally, escalate time-sensitive requests to the right person or team, and keep case records clean and accurate (no duplicates, proper merges)
- Communicate like a pro - bring a hospitality mindset to every interaction with clients, vendors, and teammates
- Work with cutting-edge tools - navigate Zendesk, Slack, Google Workspace, and eFiling/case management platforms like Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager

Tags: Operations