# Records Support Specialist at Steno

- Company: Steno
- What the company does: Records Support Specialist Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity Steno is growing! We're looking for a Records Support Specialist to join our Customer Support team and be the face of Records Retrieval,... Backed by Human Ventures.
- Company website: https://steno.com
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Pay: $24 to $29/hr (USD)
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://ats.rippling.com/steno-careers-page/jobs/0c4685ea-54b0-4f9a-bf5f-6d4dc0c8580a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/steno-records-support-specialist/

## What they're looking for

- Respond to inbound calls, emails, and tickets in Zendesk as the first line of support for Records Retrieval clients
- Check and communicate status on open requests in Record Vault, treating every status detail as PHI
- Answer client questions about how records retrieval works, including timelines, requirements, and next steps
- Review new orders for completeness (such as a correctly completed authorization), acknowledge receipt, and follow up on missing information
- Identify common blockers like a missing or invalid authorization, wrong facility, or non-responsive custodian, resolve what's within your control, and escalate the rest to the Records team
- Flag time-sensitive requests to Records Retrieval managers and Account Managers so they get prompt attention, and keep clients updated on progress

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/steno-records-support-specialist/