# Senior Manager, Provider Operations Strategy & Programs at Steno

- Company: Steno
- What the company does: Sr. Manager, Provider Operations Strategy & Programs Remote | Full-Time, Salary, Exempt | Includes Benefits, PTO, Flexible Schedule, Equity About the Role Provider Operations keeps Steno’s nationwide network of court reporters running — coverage, quality,... Backed by Human Ventures.
- Company website: https://steno.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $135K to $165K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://ats.rippling.com/steno-careers-page/jobs/a89b939e-1a07-4582-90ba-e688b5f70da5
- Page: https://www.1752.vc/careers/jobs/steno-senior-manager-provider-operations-strategy-and-programs/

## What they're looking for

- Audit for gaps, redundancies, and hand-off friction, recommend changes and track implementation
- Act as the connective lens across Quality of Service, Staffing, Experience, Growth, Analytics, Strategy & Programs — collecting signals from each pillar and flagging conflicts or opportunities early
- Manage relationships between Provider Ops and cross-functional partners (Sales, Product, Support), proactively communicating constraints and capacity
- Run quarterly planning sessions with pillar leaders to align on roadmap and surface risks and dependencies
- Maintain a forward-looking view of what’s coming in the next 8 weeks that could surprise the business, including market shifts and product changes that affect provider strategy
- Manage project managers, developing their scope and mentoring them into more complex projects

Tags: Operations