# Customer Experience Manager at Stord

- Company: Stord
- What the company does: Stord offers fulfillment, warehousing, and transportation for DTC and B2B, plus the integrated software you need to provide your end consumers with the best pre-purchase and post-delivery consumer experience. No matter your product, Stord is ready to power... Backed by Kleiner Perkins and Lux.
- Company website: https://www.stord.com/
- Type: Startups
- Level: Senior
- Location: ATL1 - Atlanta, GA
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://stord.wd503.myworkdayjobs.com/en-US/Stord_External_Career/job/ATL1---Atlanta-GA/Customer-Experience-Manager_JR103150-1
- Page: https://www.1752.vc/careers/jobs/stord-customer-experience-manager/

## About the role

Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment. Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.

## What they're looking for

- Proven experience in customer experience, account management, or a related field
- Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment
- Excellent communication and relationship-building skills to work effectively with internal and external stakeholders
- Analytical mindset with attention to detail and problem-solving capabilities
- Experience with financial processes, including auditing invoices and managing accounts receivable
- Ability to lead customer business reviews and provide strategic recommendations