# ICQA Operations Manager at Stord

- Company: Stord
- What the company does: Stord offers fulfillment, warehousing, and transportation for DTC and B2B, plus the integrated software you need to provide your end consumers with the best pre-purchase and post-delivery consumer experience. No matter your product, Stord is ready to power... Backed by Kleiner Perkins and Lux.
- Company website: https://www.stord.com/
- Type: Startups
- Level: Senior
- Location: BDL1 - North Haven, CT
- Work setup: On-site
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://stord.wd503.myworkdayjobs.com/en-US/Stord_External_Career/job/BDL1---North-Haven-CT/ICQA-Operations-manager_JR103368?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/stord-icqa-operations-manager/

## About the role

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site
- Ensure consistent application of SOPs, KPI tracking, and corrective action processes
- Lead deployment of ICQA tools, training matrices, and network-standard reporting
- Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy
- Own site metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates
- Review daily/weekly data to identify trends, high-risk areas, and performance drift


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/stord-icqa-operations-manager/