# Manager, Customer Experience at Stord

- Company: Stord
- What the company does: Stord offers fulfillment, warehousing, and transportation for DTC and B2B, plus the integrated software you need to provide your end consumers with the best pre-purchase and post-delivery consumer experience. No matter your product, Stord is ready to power... Backed by Kleiner Perkins and Lux.
- Company website: https://www.stord.com/
- Type: Startups
- Level: Senior
- Location: RNO4 - Reno, NV - Milan Dr
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://stord.wd503.myworkdayjobs.com/en-US/Stord_External_Career/job/RNO4---Reno-NV---Milan-Dr/Manager--Customer-Experience_JR103152
- Page: https://www.1752.vc/careers/jobs/stord-manager-customer-experience-3/

## About the role

Strategic Team Leadership: Lead a team of Customer Experience Managers and Specialists with a focus on strategic initiatives that align with Stord's operational goals. Develop and implement best practices for customer engagement and issue resolution. Performance Management: Regularly evaluate team performance against company standards and customer satisfaction metrics. Foster a culture of continuous improvement and professional development within the team.

## What they're looking for

- Bachelor’s degree in Business Administration, Operations/Supply Chain Management, or related field preferred
- Familiarity with OMS, WMS, and CRM tools
- 4+ years of experience in customer service management, logistics or supply chain focus
- Proven ability in team management and strategic planning