# Vice President, Customer Experience at Stord

- Company: Stord
- What the company does: Stord offers fulfillment, warehousing, and transportation for DTC and B2B, plus the integrated software you need to provide your end consumers with the best pre-purchase and post-delivery consumer experience. No matter your product, Stord is ready to power... Backed by Kleiner Perkins and Lux.
- Company website: https://www.stord.com/
- Type: Startups
- Level: Principal and up
- Location: 2 Locations
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://stord.wd503.myworkdayjobs.com/en-US/Stord_External_Career/job/HQ---Atlanta-GA/Vice-President--Customer-Experience_JR103144
- Page: https://www.1752.vc/careers/jobs/stord-vice-president-customer-experience/

## About the role

Stord is looking for a Vice President of Customer Experience to join and strengthen our existing Customer Experience leadership team as we scale across products, geographies, customer segments, and acquired businesses.

## What they're looking for

- Experience managing a large-scale customer portfolio, ideally encompassing hundreds or thousands of customers across multiple segments
- Demonstrated experience leading international or geographically distributed customer organizations
- Proven ability to build segmentation and coverage models spanning strategic enterprise accounts through scaled customer populations
- Experience owning retention, renewals, customer health, NRR/GRR, NPS/CSAT, and portfolio-level performance metrics
- Significant commercial experience, including complex renewals, executive negotiations, account economics, expansion, and high-stakes customer escalations
- Experience designing systems and processes that allow a customer organization to scale without relying on individual heroics