# Head of Customer Success (US, Remote) at Storylane

- Company: Storylane (YC S21)
- What the company does: Build Interactive Product Demo in 10 mins for SaaS companies. Backed by Y Combinator.
- Company website: https://www.storylane.io/
- Type: Startups
- Level: Principal and up
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://www.ycombinator.com/companies/storylane/jobs/9nfdwKI-head-of-customer-success-us-remote?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/storylane-head-of-customer-success-us-remote/

## About the role

Our customer base has grown fast, and Customer Success owns what happens next: onboarding new customers onto all three products (Demos, Hubs, and RepX), driving adoption, and keeping them for the long run. We’re hiring a Head of Customer Success to own gross revenue retention (GRR) and lead the full CS org: CSMs, support, and integrations . Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience working closely with marketing and sales teams , who are the buyers and users of our product
- Experience leading more than one function at once (CS, support, and a technical or integrations team), ideally across time zones
- Owns GRR as the headline metric and can show how they moved it
- Has led CS across multiple products on a fast-expanding product line
- Very comfortable with AI and automation. We run a lot of CS on Claude automations, and you’ll own and extend them
- A player-coach and strong executive communicator who jumps on a save call or into the data when it matters

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/storylane-head-of-customer-success-us-remote/