# Customer Success Lead at Strella

- Company: Strella
- What the company does: Get customer insights 10x faster with Strella. AI-moderated interviews and real-time synthesis turn customer research from weeks into hours. Backed by Bessemer.
- Company website: https://www.strella.io/
- Type: Startups (AI role)
- Level: Senior
- Location: Strella HQ (New York City)
- Work setup: Remote
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/strella/f5514bed-940e-4f43-b28d-534be7870c91
- Page: https://www.1752.vc/careers/jobs/strella-customer-success-lead/

## About the role

Own retention and net revenue retention targets for your accounts. People-centric: You’re energized by working with others, and enabling customers to achieve their goals

## What they're looking for

- 8-10+ years in customer success, account management, or a related customer-facing role, with prior experience owning renewals and expansion revenue
- Experience managing or mentoring direct reports, or clear readiness to step into people leadership
- Thrives in high-pressure or fast-paced environments, early-stage startup experience a plus
- Has worked with minimal oversight and shown strong ownership
- Bonus: familiarity with research, insights, or B2B SaaS industries

Tags: CX