# Critical Support Manager - Escalations at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Senior
- Location: Seattle or San Francisco
- Work setup: On-site
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://stripe.com/jobs/search?gh_jid=8190032&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/stripe-critical-support-manager-escalations/

## About the role

We are looking for a strategic leader to continue to build and lead Critical Support as Stripe’s ultimate. You will own the strategy, operating model, and cross-functional partnerships that enable Stripe to resolve the most severe and consequential user issues with urgency, judgment, and lasting impact on Stripe’s product and processes. You will equally wear a strategic and operational hat. You will lead a high performing team of escalations specialists to deliver exceptional user experiences. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- At least 8+ years of direct people management experience, including senior front line specialists and/or managers and supported them to career growth and transitions
- Experience leading operational teams such as product support teams (preferably in high-growth technology companies)
- Experience in strategizing and driving large scale operational process improvements and program management work
- Solid experience in stakeholder management, with the ability to influence cross-functional teams and drive progress for the team and users
- Strong analytical sense and track-record of making data driven decisions
- Skill and credibility doing the core work of a user facing team with a high bar for quality and a willingness to lead by example and get into the details of front-line work if required

Tags: Product Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/stripe-critical-support-manager-escalations/