# Critical Support Operations Associate, Weekend Coverage at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Associate
- Location: N/A
- Work setup: On-site
- Posted: 2026-09-04
- Apply by: 2026-10-26
- Apply: https://stripe.com/jobs/search?gh_jid=8175816&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/stripe-critical-support-operations-associate-weekend-coverage/

## About the role

As a Critical Support OA, you will be the first operational responder on Stripe's most urgent and time-sensitive user issues. You will execute against escalation cases across a wide range of complex scenarios—from executive-triggered requests and critical payment failures to urgent user escalations requiring immediate cross-functional coordination. This is a builder role: in addition to resolving cases, you will actively help shape the processes, playbooks, and operational standards that make this team function. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Completed secondary education or equivalent
- Minimum 2 years of professional experience within Payments, Fintech, or SaaS support environments
- Ability to cover Weekends consistency e.g. Saturday - Wednesday or Wednesday - Sunday
- High agency: you operate with independence, take ownership of outcomes, and don't wait to be told what to do next
- Ability to stay composed and exercise sound judgment in high-pressure, ambiguous situations
- Strong written and verbal communication skills, with the ability to adjust tone and level of detail for different audiences, including senior leadership

Tags: SDC - Product Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/stripe-critical-support-operations-associate-weekend-coverage/