# Customer Success Manager, Platforms at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Senior
- Location: Chicago, IL; Atlanta, GA
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://stripe.com/jobs/search?gh_jid=8097840
- Page: https://www.1752.vc/careers/jobs/stripe-customer-success-manager-platforms/

## About the role

We are looking for a motivated and curious professional to manage a book of Platform customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

## What they're looking for

- 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- Marketplace and/or SaaS Platform experience
- 3+ years of experience with consumption-based SaaS products (not license/seat)
- Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills

Tags: Customer Success Management