# Customer Success Manager, RFA at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Senior
- Location: Chicago, IL
- Work setup: On-site
- Pay: $208K to $225K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://stripe.com/jobs/search?gh_jid=8194289
- Page: https://www.1752.vc/careers/jobs/stripe-customer-success-manager-rfa/

## About the role

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48

## What they're looking for

- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products,
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user,
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment,
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform,
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases, and
- 4 years of experience advising clients on their subscription and invoicing requirements

Tags: Global Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/stripe-customer-success-manager-rfa/