# Head of Key Accounts, Customer Success at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Principal and up
- Location: U.S.
- Work setup: On-site
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://stripe.com/jobs/search?gh_jid=8300616&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/stripe-head-of-key-accounts-customer-success/

## About the role

We’re looking for a leader who will manage teams of CSMs focused on a portfolio of our largest Key Accounts at Stripe, driving strategic account planning, product distribution, executive engagement, and payments optimization to maximize retention, expansion, and customer lifetime value. You will hire, mentor, and scale the team, codify playbooks for platform engagement, and embed repeatable processes that balance bespoke customer needs with operational rigor. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 15+ years in customer-facing roles with at least 8+ years leading Strategic Customer Success, Account Management, or related teams
- Experience in payments, or fintech, familiarity with Stripe products is a plus
- Proven experience managing a small portfolio of strategic large customers
- Independent, energetic leader with a proven track record of driving organizational change across cross-functional stakeholders and whole-team environments to deliver strong outcomes
- Strong programmatic and strategic skills: account planning, project management, stakeholder mapping, and executive engagement

Tags: Customer Success Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/stripe-head-of-key-accounts-customer-success/