# Product Support Operations, Team Lead at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Senior
- Location: LOCATION
- Work setup: On-site
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://stripe.com/jobs/search?gh_jid=8326577&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/stripe-product-support-operations-team-lead/

## About the role

In this role, you will act in a player-coach capacity and will be accountable for supporting a team of Operations Associates. This team is responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience coaching/leading Customer Service teams and managing performance
- Experience mentoring and providing constructive feedback to others
- Experience in delivering weekly and monthly business metrics and reporting
- Proven ability to be a subject matter expert in Customer Service
- Ability to work cross functionally to deliver best results and promote partnership
- Excellent written and verbal communication skills

Tags: SDC - Product Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/stripe-product-support-operations-team-lead/