# Product Support Specialist at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Mid level
- Location: New York, San Francisco
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://stripe.com/jobs/search?gh_jid=8236757
- Page: https://www.1752.vc/careers/jobs/stripe-product-support-specialist/

## About the role

As part of our growing Product Support team, you will be a critical driver in delivering outstanding user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, diagnostic mindset, and project management skills to improve our support systems, processes, and product quality.

## What they're looking for

- 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues
- Proficiency in SQL for data analysis and querying, with the ability to interpret datasets
- Experience working with APIs
- Strong problem-solving skills, with the ability to diagnose complex issues and drive them to resolution
- Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress
- Experience in project management, particularly in optimizing processes, workflows, or support operations

Tags: Product Support