# Program Manager, Customer Advocacy & Programs at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Senior
- Location: US-ATL, US-CHI, US-Remote
- Work setup: Remote
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://stripe.com/jobs/search?gh_jid=8181030
- Page: https://www.1752.vc/careers/jobs/stripe-program-manager-customer-advocacy-and-programs/

## About the role

As a Program Manager on the Customer Advocacy and Programs team, you’ll lead high-priority, cross-functional initiatives that improve how Stripe listens to, advocates for, and serves its users. Your portfolio may span customer feedback, servicing programs, operating processes, internal capabilities, and other emerging priorities across Customer Success.

## What they're looking for

- 5+ years of experience in program management, business operations, strategy and operations, consulting, or a related discipline
- A track record of leading complex, cross-functional programs from an ambiguous starting point through implementation, adoption, and measurable outcomes
- Strong structured problem-solving skills, with the ability to diagnose problems, synthesize varied inputs, evaluate trade-offs, and develop practical recommendations
- Demonstrated ability to move between strategy and detailed execution and a willingness to personally drive the work required to deliver results
- Excellent written and verbal communication skills, with the ability to create clarity for audiences ranging from frontline teams to senior leaders
- Strong stakeholder management and influencing skills, including experience aligning teams with different incentives, perspectives, or priorities

Tags: Customer Success Management