# Strategy & Operations Business Partner, Customer Success at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Principal and up
- Location: Chicago, US
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://stripe.com/jobs/search?gh_jid=8224620
- Page: https://www.1752.vc/careers/jobs/stripe-strategy-and-operations-business-partner-customer-success/

## About the role

The near-term focus of this role is on evolving and scaling the foundations of the Customer Success business. This includes strengthening operating models, processes, business cadences, systems, and reporting infrastructure to support a growing and increasingly specialized organization. As a key business partner, you’ll measure and analyze performance, develop forecasts and dashboards, and lead data-informed process improvements that help the CS team operate more efficiently and deliver greater customer impact.

## What they're looking for

- 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting
- High comfort with ambiguity—you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight
- Experience with and holding a high bar across operational design, strategic planning, and reporting
- You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines
- Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective
- Technical proficiency in AI tools in order to automate workflows as needed

Tags: Sales Operations (SS&O)