# User Escalation Specialist at Stripe

- Company: Stripe
- What the company does: Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
- Company website: https://stripe.com/
- Type: Startups
- Level: Mid level
- Location: Chicago, Seattle
- Work setup: On-site
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://stripe.com/jobs/search?gh_jid=8239871
- Page: https://www.1752.vc/careers/jobs/stripe-user-escalation-specialist/

## About the role

In this role, you will play a vital part in addressing user escalations at Stripe, focusing on swift and effective resolution. You’ll engage directly with users and the reporters of the escalations, while also collaborating with product and engineering teams to ensure user issues are resolved effectively. Additionally, you will leverage data and insights to identify trends, root causes and drive support improvements across the wider organization.

## What they're looking for

- At least 5+ years of experience in a user support (customer facing) role
- Prior experience in troubleshooting and working on short SLA cases / escalations
- Prior experience working on projects or process improvement initiatives
- Sound judgment and impeccable attention to detail
- Deep sense of customer care and users-first perspective
- Unflappable, exothermic energy under pressure

Tags: Product Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/stripe-user-escalation-specialist/