# Customer Retention Specialist at SumUp

- Company: SumUp
- What the company does: Select your country or region to continue to the SumUp website for your location.
- Company website: https://www.sumup.com
- Type: Startups
- Level: Mid level
- Location: Boulder, Colorado, United States; El Paso, Texas, United States
- Work setup: On-site
- Pay: $50K to $75K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://sumup.com/careers/positions/8818074002?gh_jid=8818074002
- Page: https://www.1752.vc/careers/jobs/sumup-customer-retention-specialist/

## About the role

Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20. Surface churn trends, customer feedback, and recurring issues to help influence upstream improvements across product, CX, and sales.

## What they're looking for

- You have 1–3 years of experience in customer retention, account management, or sales—ideally in a high-volume or merchant-facing environment
- You’re empathetic, solution-oriented, and passionate about helping small businesses succeed
- You take ownership of your work, adapt quickly to change, and communicate clearly with both merchants and internal teams
- Demonstrate strong accuracy and precision while being able to work efficiency

Tags: PayOps