# Director of Customer Support at Suno

- Company: Suno
- What the company does: Create stunning original music for free in seconds using our AI generator. Make your own masterpieces, share with friends, and discover music from artists worldwide. Backed by Lightspeed, IVP and Menlo.
- Company website: https://suno.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Boston
- Work setup: On-site
- Pay: $186K to $244K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://jobs.ashbyhq.com/suno/d268f2b0-b8cb-4f1c-9d7a-3700c029180f
- Page: https://www.1752.vc/careers/jobs/suno-director-of-customer-support/

## About the role

If you’ve spent your career building world-class support organizations and you’re itching to rebuild one from the ground up — AI-first, data-driven, and at real scale — this is the role. As Director of Customer Experience (Support) at Suno, you’ll own our customer support function end-to-end: setting and managing SLAs, running a lean P&L, and ensuring every user who needs help gets a high-quality experience.

## What they're looking for

- 7–9 years of experience in support leadership, with a track record of building and managing high-performing teams
- Background in consumer technology — you understand what it means to support a large, diverse user base with high expectations and low tolerance for friction
- Experience building or scaling multi-channel support operations (email, chat, in-app, etc.)
- A genuinely data-driven operating style — you set goals in metrics, track them rigorously, and use data to make decisions, not just report outcomes
- Experience managing a support P&L or cost-per-ticket model
- Strong process instincts — you document, systematize, and build for repeatability

Tags: Operations