# Client Success Manager at Sunset

- Company: Sunset
- What the company does: Sunset is a free estate settlement platform for families. Find, claim, and close every account, asset, and debt the deceased left behind. Start today. Backed by Y Combinator.
- Company website: https://www.hellosunset.com/
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $90K to $135K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/sunset/4c5aa233-d827-4548-8c65-d4d4f9f54625
- Page: https://www.1752.vc/careers/jobs/sunset-client-success-manager/

## About the role

Due to continued growth, Sunset is expanding our client success team and seeking an ambitious Client Success Manager based in New York City (or open to relocation), reporting to the Director of Client Success. As an early member of the team, this role will serve two purposes: first, to provide frontline (reactive) support to clients throughout the dissolution process; and second, to assist with key aspects of the wind-down, such as dissolution filings and the redistribution of capital to investors.

## What they're looking for

- 2–4 years of experience in a client-facing operations, customer support, or customer success role, ideally in a complex or regulated environment
- Experience supporting customers via phone, email, tickets, or live chat
- Ability to learn complex processes that are supported by software, and become a subject matter expert
- The ability to evaluate, troubleshoot, replicate, and follow up on customer questions and issues
- Knowledge of common help desk/ticketing solutions, such as Zendesk, Pylon, etc
- The ability to stay organized across multiple dedicated clients, managing both reactive issues and proactive activities throughout the dissolution

Tags: Customer Success