# Customer Support Specialist at Super Dispatch

- Company: Super Dispatch
- What the company does: Backed by Techstars.
- Company website: https://mysuperdispatch.com
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: Remote
- Pay: $45K to $50K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://superdispatch.breezy.hr/p/066f4fc8c697-customer-support-specialist
- Page: https://www.1752.vc/careers/jobs/super-dispatch-customer-support-specialist/

## About the role

Super Dispatch is looking to bring on a Customer Support Specialist , who will play a pivotal role in supporting our diverse customer base, including carriers, drivers, shippers, and brokers. In addition to addressing platform-related inquiries, you will handle billing issues, assist with our SuperPay solution, and ensure an exceptional user experience. This role demands a balance of technical proficiency, problem-solving skills, and customer empathy.

## What they're looking for

- 2–4 years of experience in customer support, preferably in a SaaS or technical environment
- Strong communication skills, with the ability to convey technical concepts clearly to non-technical users (e.g., API connections)
- Experience supporting billing systems or payment platforms (e.g., Braintree, Chargebee, or similar)
- Familiarity with software troubleshooting practices and customer success strategies
- Ability to manage complex inquiries and resolve escalated issues effectively
- Proactive mindset with strong organizational skills and attention to detail