# Senior Technial Support Engineer at Supermetrics

- Company: Supermetrics
- What the company does: Supermetrics is the leading Marketing Intelligence Platform for agencies and brands that allows you to connect, manage, analyze, and activate your data. Backed by IVP.
- Company website: https://supermetrics.com
- Type: Startups
- Level: Senior
- Location: US Remote
- Work setup: Remote
- Pay: $80K to $90K base salary per year (USD)
- Posted: 2026-09-15
- Apply by: 2026-11-02
- Apply: https://supermetrics.com/careers/jobs/4969106101?gh_jid=4969106101&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/supermetrics-senior-technial-support-engineer/

## About the role

Supermetrics is looking for a Senior Technical Support Engineer to own our most complex customer relationships. This isn't a software engineering role, resolving tickets and owning the technical relationship is the core of the job, but you're expected to arrive already comfortable directing agentic AI tools, such as AI coding assistants built into your editor or terminal, to diagnose and fix issues faster, not treat that as a stretch skill to pick up later. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- A background in technical or customer support, solutions engineering, or technical operations, especially within a SaaS setting
- Skilled at investigating, diagnosing, and documenting, and able to remain comfortable with uncertainty until the evidence becomes clear
- Comfortable reading and making small changes to code, working with version control, and understanding how APIs and data pipelines fit together
- An agentic mindset: confidence directing an AI coding agent toward a fix, paired with discipline about testing its output rather than taking it on faith
- Genuine curiosity about how data moves and breaks, with motivation to build deep familiarity with Supermetrics' connectors and integrations over time
- Clear and effective communication in writing and speaking, making technical details understandable for customers and engineering stakeholders

Tags: Customers

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/supermetrics-senior-technial-support-engineer/