# IT Support Specialist (Help Desk) at Surge

- Company: Surge
- What the company does: Surge provides the fastest carrier registration, best developer experience, and simplest pricing so that you can add SMS to your app easier than ever. Backed by Y Combinator.
- Company website: https://surge.app
- Type: Startups
- Level: Mid level
- Location: Columbus, OH
- Work setup: On-site
- Pay: $60K to $65K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://surge.breezy.hr/p/56e2caa118fb-it-support-specialist-help-desk?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/surge-it-support-specialist-help-desk-2/

## About the role

Surge Staffing is seeking a customer-focused IT Support Specialist (Help Desk Technician) to support employees at our headquarters and across our branch network. This individual will troubleshoot hardware, software, connectivity, and account access issues to keep employees productive and business operations running smoothly. The ideal candidate is a strong problem solver who communicates clearly, stays organized, and provides patient, professional support to users with varying levels of technical knowledge. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- High school diploma or equivalent
- At least 2-3 years of experience in IT help desk, desktop support, or a similar technical support role
- Working knowledge of Windows operating systems, Microsoft 365, and common office hardware
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN connectivity
- Experience troubleshooting technical issues and clearly explaining solutions to nontechnical users
- Strong customer service, communication, and organizational skills


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/surge-it-support-specialist-help-desk-2/