# Support Specialist III at Surge

- Company: Surge
- What the company does: Surge provides the fastest carrier registration, best developer experience, and simplest pricing so that you can add SMS to your app easier than ever. Backed by Y Combinator.
- Company website: https://surge.app
- Type: Startups
- Level: Mid level
- Location: Columbus, OH
- Work setup: On-site
- Pay: $23 to $25/hr (USD)
- Posted: 2026-11-02
- Apply by: 2026-12-17
- Apply: https://surge.breezy.hr/p/652bc8fc5cb9-support-specialist-iii?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/surge-support-specialist-iii/

## About the role

Summary: Serves as a senior escalation point and subject matter expert, managing complex inquiries and driving resolution across departments. Provides leadership through coaching, process improvement, and compliance oversight while ensuring exceptional service delivery and operational efficiency. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience in staffing, customer support, or office administration
- Demonstrated leadership, training, and mentoring capabilities
- Strong analytical, judgment, and problem-solving skills
- Advanced proficiency in Microsoft Office and online support tools


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/surge-support-specialist-iii/