# VP, Client Success at Swayable

- Company: Swayable
- What the company does: Backed by Y Combinator.
- Company website: http://swayable.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York, NY
- Work setup: On-site
- Posted: 2026-07-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/swayable/jobs/5194211007
- Page: https://www.1752.vc/careers/jobs/swayable-vp-client-success/

## About the role

Swayable is looking for a high-performing leader to run the Client Success team. This function owns end-to-end client relationships across brand and advocacy clients, sets the bar for client experience across every account, and builds the team, processes, resourcing, and tooling needed to scale.

## What they're looking for

- 10+ years of experience in client success, account management, or professional services, including several years leading and scaling a team, ideally at a high-growth SaaS company
- Track record owning end-to-end client relationships with major brands or complex organizational clients, including retention, expansion, and escalation management
- Demonstrated success building and scaling operational infrastructure (e.g., playbooks, workflows, tooling, capacity planning, and reporting) to support team and client growth
- A commercially-minded approach to client management, comfortable identifying expansion opportunities and partnering with sales or account management teams to act on them
- Experience coaching and developing managers or individual contributors, with a track record of raising the bar on client-facing skills across a team
- Excellent judgment operating at the intersection of client strategy and technical/ methodological delivery, with the ability to translate between the two for clients, cross-functional teams, and leadership

Tags: Client Success