# Customer Training & Adoption Specialist(SaaS) at Swiftly

- Company: Swiftly
- What the company does: AI that helps you buy smarter, sell faster, and market more efficiently. Purpose-built specifically for the retail industry and the wholesalers, retailers and brands that make it run. Backed by Techstars.
- Company website: https://swiftly.com
- Type: Startups (AI role)
- Level: Mid level
- Location: United States
- Work setup: Remote
- Pay: $74K to $124K base salary per year (USD)
- Posted: 2026-06-09
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/goswift/06a73dca-bc19-4389-90f6-73958c45e906
- Page: https://www.1752.vc/careers/jobs/swiftly-customer-training-and-adoption-specialist-saas/

## About the role

Reporting to Stan Parkford, the Customer Training and Adoption Specialist will be responsible for designing, delivering, and evolving customer training programs to enhance adoption and proficiency across our customer agencies. You'll create dynamic, role-based learning experiences, provide personalized training sessions, and develop scalable educational resources to support users at every stage of their journey — from pre-sales through implementation to ongoing education.

## What they're looking for

- 3+ years of experience in customer training, learning & development, customer success, or a related role
- Quick learner — our product is ever-evolving and changes fast
- Strong instructional design and curriculum development skills, with the ability to tailor training to diverse customer needs
- Strong content writing skills for product knowledge bases
- Comfortable being recorded for customer education resources
- Familiarity with change management frameworks and how to apply them in a SaaS customer context — particularly in driving behavioral change, not just feature awareness

Tags: Customer Success - Professional Services