# Client Success Manager - SMB/MM at Switchboard Live

- Company: Switchboard Live
- What the company does: Government-approved live streaming platform available through GSA Schedule Contract 47QSWA18D008F. Trusted by federal agencies via Carahsoft partnership for federal, state & local governments. Secure multistreaming to social platforms with enterprise-grade... Backed by Techstars.
- Company website: https://switchboard.live
- Type: Startups
- Level: Senior
- Location: Denver
- Work setup: Remote
- Pay: $100K to $120K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.ashbyhq.com/switchboard/bd332348-c4b4-47f6-902a-c04363d58f0d?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/switchboard-live-client-success-manager-smb-mm/

## About the role

Own a portfolio of SMB and mid-market customer accounts with a focus on expansion: identifying, developing, and closing upsell and cross-sell opportunities Drive account growth through consultative selling: uncovering unmet needs, demonstrating value, and turning satisfied customers into larger customers Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- A sales-minded customer success professional: you have a track record of growing existing accounts, not just retaining them
- Experience in customer success, account management, or sales at a B2B SaaS (or similarly technical) company
- Proven ability to build trust with non-technical audiences and make complex technology feel simple
- Comfortable and credible when working with internal technical teams, relaying customer feedback in a form they can act on
- Strong communicator, in writing and on calls, with a warm, consultative selling style
- Experience managing SMB or mid-market portfolios, where growth comes from moving quickly across many accounts rather than farming a handful of enterprise logos

Tags: Switchboard

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/switchboard-live-client-success-manager-smb-mm/