# CSM Team Lead at Switchboard Live

- Company: Switchboard Live
- What the company does: Government-approved live streaming platform available through GSA Schedule Contract 47QSWA18D008F. Trusted by federal agencies via Carahsoft partnership for federal, state & local governments. Secure multistreaming to social platforms with enterprise-grade... Backed by Techstars.
- Company website: https://switchboard.live
- Type: Startups
- Level: Senior
- Location: Dallas, TX
- Work setup: Remote
- Pay: $120K to $140K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/switchboard/4336a88e-c5ac-4bed-8b79-79a53b7c9545
- Page: https://www.1752.vc/careers/jobs/switchboard-live-csm-team-lead/

## About the role

Lead and coach a team of CSMs responsible for Yooz's smaller-revenue accounts, reporting to the Head of CSM NORAM Own a personal book of customer accounts post-implementation, serving as the primary point of contact and trusted advisor throughout the customer lifecycle

## What they're looking for

- 3+ years of experience as a Customer Success Manager in a B2B SaaS environment, prior experience leading or mentoring other CSMs strongly preferred
- Proven track record of owning renewals, driving product adoption, and closing expansion/upsell within accounts — not reliant on a Sales handoff
- Familiarity with CSM playbooks for fast-growing SaaS companies (automation/scaled-CS motions)
- Strong business acumen with the ability to speak credibly to finance stakeholders about ROI and operational impact
- Excellent communication and relationship-building skills — equally comfortable in a day-to-day check-in and an executive business review
- Organized and proactive, with the ability to manage a full portfolio of accounts (plus a team) without letting anything slip

Tags: Yooz