# Technical Support Manager at Switchboard Live

- Company: Switchboard Live
- What the company does: Government-approved live streaming platform available through GSA Schedule Contract 47QSWA18D008F. Trusted by federal agencies via Carahsoft partnership for federal, state & local governments. Secure multistreaming to social platforms with enterprise-grade... Backed by Techstars.
- Company website: https://switchboard.live
- Type: Startups
- Level: Senior
- Location: Linthicum, MD
- Work setup: On-site
- Pay: $120K to $140K base salary per year (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/switchboard/a4887e93-58fd-4607-b412-920f0c0ce99c
- Page: https://www.1752.vc/careers/jobs/switchboard-live-technical-support-manager/

## About the role

Model and reinforce a positive, service-oriented culture; motivate the team during high-demand periods and keep morale steady when things get complicated Serve as the primary escalation point for end-user incidents, requests, and personnel matters — owning issues through resolution with a sense of urgency and accountability

## What they're looking for

- A genuine customer-first orientation — you measure your success by how well your team serves others, not by how technically sophisticated your solutions are
- 2+ years of recent leadership experience managing a team
- A positive, optimistic outlook — you energize teams rather than drain them, and you find solutions instead of reasons something won't work
- Strong sense of ownership, proactive at finding solutions and simplifying systems
- Excellent communication skills — especially with executives, business stakeholders, and end users who may have zero interest in how the sausage is made
- Organized and detail-oriented, with experience managing metrics, SLA performance, and operational reporting

Tags: Open Technology Solutions