# Senior Customer Success Manager at Syndigo

- Company: Syndigo
- What the company does: Centralize data, optimize content, and accelerate time to market with product experience management, product information management, and master domain management. Backed by Battery.
- Company website: https://syndigo.com/
- Type: Startups
- Level: Senior
- Location: Chicago, Illinois, United States
- Work setup: On-site
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://syndigo.com/open-positions/?gh_jid=6181029004
- Page: https://www.1752.vc/careers/jobs/syndigo-senior-customer-success-manager/

## About the role

As a Senior Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

## What they're looking for

- Own the end-to-end success of assigned strategic enterprise accounts following implementation
- Establish, document, and track customer goals, success metrics, and ROI realization plans
- Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
- Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
- Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
- Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery

Tags: Commercial