# Customer Service Representative (Night Shift) at Synnax

- Company: Synnax
- What the company does: The observability and control platform for hardware systems. Backed by Y Combinator.
- Company website: https://www.synnaxlabs.com/
- Type: Startups
- Level: Mid level
- Location: San Jose, Costa Rica
- Work setup: On-site
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://synnex.wd5.myworkdayjobs.com/en-US/tdsynnexcareers/job/San-Jose-Costa-Rica/Customer-Service-Representative--Night-shift-_R57596?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/synnax-customer-service-representative-night-shift/

## About the role

At TD SYNNEX-SHYFT we are looking for someone who provides end-to-end coordination and customer support for maintenance involving on-site visits and managed services. Acts as a primary point of contact for customers and technicians, responding to inquiries and ensuring clear, timely communication throughout the case lifecycle. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Manage service requests from case initiation through resolution, closure, or formal transfer to the appropriate team
- Provide timely, professional, and clear communication to customers, field technicians, Dispatch teams, internal stakeholders, and service providers
- Analyze, document, update, and manage cases in accordance with established procedures and operational guidelines
- Ensure that all case information, activities, customer communications, and resolution details are accurately recorded in the appropriate systems
- Creates Salesforce cases and all tasks associated with customer calls, e-mails, etc
- Creates follow-ups with customers in order to provide the best customer experience


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/synnax-customer-service-representative-night-shift/