# Solutions Support Specialist at Synnax

- Company: Synnax
- What the company does: The observability and control platform for hardware systems. Backed by Y Combinator.
- Company website: https://www.synnaxlabs.com/
- Type: Startups
- Level: Mid level
- Location: Roseville, California, United States
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://synnex.wd5.myworkdayjobs.com/en-US/tdsynnexcareers/job/Roseville-California-United-States/Solutions-Support-Specialist_R57167?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/synnax-solutions-support-specialist/

## About the role

In this role, you will serve as a key liaison between customers, suppliers, and internal teams, ensuring orders move smoothly from entry through invoicing while delivering an exceptional customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Manage customer orders from order entry through invoicing, ensuring accuracy and timely execution
- Serve as a primary point of contact for customer and supplier inquiries related to order status, billing, and issue resolution
- Facilitate the order fulfillment process to ensure service levels and customer expectations are met
- Monitor and manage order backlog, proactively addressing delays, exceptions, and escalations
- Coordinate with Purchasing, Engineering, Shipping, Logistics, and other internal teams to resolve issues and maintain order flow
- Investigate and resolve order discrepancies, shipment concerns, RMAs, damaged goods claims, tracking requests, and other order-related issues


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/synnax-solutions-support-specialist/