# Director, Customer Success Strategy and Operations at Synthesia

- Company: Synthesia
- What the company does: WANANDA33 Hadir membawa organisasi komunitas editor berkelas synthesia.club membawa perubahan yang signifikat dalam dunia editing Ai dengan jasa profesional dan terampil di setiap fitur. Backed by 500 Global.
- Company website: https://synthesia.club
- Type: Startups
- Level: Principal and up
- Location: New York City
- Work setup: Remote
- Posted: 2026-08-24
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/synthesia/0428085b-d840-4290-a1e7-9df341dd1702
- Page: https://www.1752.vc/careers/jobs/synthesia-director-customer-success-strategy-and-operations/

## About the role

We are hiring a Director of CS Operations to own the operating rhythm of our post-sales organization globally: Customer Success, Professional Services, Support & Moderation. This is a player/coach role, our first Post-Sales Operations leadership seat in North America, alongside existing EMEA coverage. This role reports to the VP of Revenue Operations. You have owned a renewal forecast or health-scoring model, not just supported one.

## What they're looking for

- 8+ years in Customer Success Operations , Post-Sales Operations, or Revenue Operations in B2B SaaS, including people management
- B2B SaaS domain expertise , with experience at both small and large B2B SaaS companies
- You have owned a renewal forecast or health-scoring model, not just supported one
- Deep, hands-on experience with a CS platform (Gainsight or Planhat) and Salesforce
- You have put AI or automation into a live CS or support workflow and can describe the result
- Credible with senior CS Leaders & CROs, and senior stakeholders

Tags: Commercial