# Staff Customer Reliability Engineer at Sysdig

- Company: Sysdig
- What the company does: From runtime to development, gain real-time visibility into your cloud with Sysdig. Prioritize critical risks, detect threats instantly, and respond with confidence. Backed by Accel and Insight.
- Company website: http://www.sysdig.com
- Type: Startups
- Level: Senior
- Location: Flexible - USA
- Work setup: Remote
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jobs.lever.co/sysdig/f8ad7551-a960-4729-992c-b8717211a726?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/sysdig-staff-customer-reliability-engineer/

## About the role

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues
- Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems
- Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation
- Build automation, diagnostics, runbooks, and other operational mechanisms that reduce repeat escalations and improve time to resolution
- Coach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance
- Develop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations

Tags: SUPPORT ENGINEER

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/sysdig-staff-customer-reliability-engineer/