# Technical Support Analyst at Tabs

- Company: Tabs
- What the company does: Automate your B2B revenue process with Tabs - the AI-powered platform for contract-to-cash automation. Streamline invoicing, payments, reporting, and more. Get a demo now! Backed by General Catalyst and Lightspeed.
- Company website: https://tabs.inc/
- Type: Startups
- Level: Analyst
- Location: New York City, NY
- Work setup: On-site
- Pay: $77K to $120K base salary per year (USD)
- Posted: 2026-07-30
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/tabs/6f53e316-3ccc-499d-a1f1-a346ee9b90a4
- Page: https://www.1752.vc/careers/jobs/tabs-technical-support-analyst/

## About the role

Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses. Own ticket triage & prioritization , identifying the root cause of issues and escalating appropriately.

## What they're looking for

- 2-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment
- Exceptional problem-solving skills —you’re resourceful, detail-oriented, and able to think on your feet
- Technical aptitude , with experience troubleshooting API, ERP, or payment-related issues
- Accounting knowledge a plus
- Excellent written and verbal communication , with the ability to break down complex topics into clear, merchant-friendly explanations
- Ability to manage high ticket volume while maintaining high-quality responses

Tags: Support