# Customer Support Engineer (Tier 1) at Tailscale

- Company: Tailscale
- What the company does: The connectivity platform for devs, IT, and security teams. Zero Trust identity-based access that deploys in minutes and scales to every resource. Start free. Backed by Accel, Insight and CRV.
- Company website: https://tailscale.com/
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-08-19
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/tailscale/jobs/4724309005
- Page: https://www.1752.vc/careers/jobs/tailscale-customer-support-engineer-tier-1/

## About the role

If you’re passionate about solving technical issues and providing high-quality support to a diverse community of users, this is the role for you. We’re seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals. You will serve as the face of the company for a large portion of our community, handling a broad range of tickets that will help flex your technical muscles.

## What they're looking for

- Display a natural tinkerer’s mindset and a deep curiosity for how things work, likely demonstrated through personal projects, homelabs, or open-source contributions
- Demonstrate a foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing
- Show proficiency in troubleshooting across multiple operating systems such as macOS, Windows, Linux, and mobile OS’s
- Some familiarity with Jira and Slack to manage internal workflows and communicate effectively with the team and customers
- Exhibit excellent written communication skills, with the ability to explain complex technical concepts with empathy and clarity
- Maintain a proactive approach to learning new technologies and staying current with evolving infra tools

Tags: Customer Support