# CX Manager - HLS at Talkdesk

- Company: Talkdesk
- What the company does: Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes. Backed by 500 Global.
- Company website: https://www.talkdesk.com
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $103K to $154K base salary per year (USD)
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://job-boards.greenhouse.io/talkdesk2/jobs/8279318?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/talkdesk-cx-manager-hls/

## About the role

The CX Manager plays a critical role as a technical advisor and strategic partner to Talkdesk’s largest and most complex customers . This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in a SaaS or CCaaS/CPaaS environment
- Preferred experience in healthcare, life sciences, biotech, laboratory, and/or pharma
- Strong technical acumen with experience in APIs, CRM systems (e.g., Salesforce), and modern enterprise software preferred
- Experience in software deployments and implementation methodologies such as agile and waterfall
- Proven ability to align technology solutions to strategic business outcomes
- Comfortable engaging C-level executives and translating technical concepts to non-technical audiences

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/talkdesk-cx-manager-hls/